WHY? BECAUSE WE CARE!
Post your complaints to us at: info@furniturecity.co.za a platform dedicated to our customers queries as well as dissatisfactions with service received at any of our stores. For us to be effective and prompt in dealing with queries especially related to poor service received, we will require the Name of the store and name of a sales person, or just the name in case the person is in the head-office. Every person that comes into contact with us is our customer, whether they personally visit our stores, do a window shopping, visiting our website, looking at our brochure or catalogue and even hearing about us from the radio, television, newspaper, other people and social media platforms. It is through our customers that we see our strength as a business. As part of our Core Values that "We face the facts". We are committed to our value chain of which our customers form the strongest link. While we also subscribe to fashionable and value for money, we hold on and commit to improved quality and durable merchandise. Our customer comments and suggestions are of paramount importance to us at all times and they will be given the hearing and the response well deserved. Training of Our staff – This is one of the very important area of our business, we will continue motivating and training our staff to ensure that our associates are knowledgeable and deliver excellent service to our customers at all times. We will continue to engage and update all our forms of communications to inform our customers about the latest offers in our stores. The discounts offered to us by our suppliers will be used to benefit our customer by way of specials and reduced special prices. Our Customers, Our Business Partners for life.
OUR STAFF IS HERE TO HELP.
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